The Client Workflow
No mystery, no black box. Here is exactly how it goes.
Most operators have been burned by a vendor who disappeared after the invoice cleared. So we publish the whole process up front — every stage, what you receive at each one, and how long it usually takes.
How We Work
Know exactly what happens, and when
Two starting points, one standard of execution. Whether you are opening your first delivery channel or taking back control of channels that already exist, every step is defined before it begins.
New restaurants, food trucks, and established venues going live on delivery for the first time. Ten steps from first conversation to an official launch that is monitored, integrated, and promoted from day one.
Step 1 of 10
We start with the business, not the software. What the concept is, where the pressure is, what your digital presence looks like today, and what a good outcome actually means to you.
What you get
- Your goals, constraints, and pain points documented
- Channel plan matched to your concept and market
- A straight answer on whether Virtus is the right fit
45 minutes
A structured baseline of everything that will affect launch performance: menu and pricing, brand assets, local search presence, POS capability, and kitchen throughput.
What you get
- Written baseline assessment
- Prioritized launch plan with owners and sequence
- Realistic timeline, including platform approval windows
3–5 business days
Paperwork, access, and the operating details that decide whether launch goes smoothly: business verification, banking, tax setup, service hours, and delivery zones.
What you get
- Documentation gathered and submitted
- Access and permissions established
- Single point of contact assigned
2–4 business days
Your storefronts get created and configured on each marketplace — Uber Eats, DoorDash, and any additional channel your market supports.
What you get
- Storefronts created on each selected platform
- Hours, zones, prep times, and tax settings configured
- Store profiles completed and brand-consistent
1–2 weeks, subject to platform approval
Photography is the single biggest conversion lever on a marketplace listing. We schedule the shoot and provide the direction — which items to shoot, the angle and height each dish needs, lighting, props, and framing that meets each platform's spec.
What you get
- Prioritized shot list, highest-impact items first
- Per-dish direction: angle, height, lighting, and styling
- Images sized and formatted to each platform's requirements
Scheduled around your service hours
Orders route directly into Toast, Square, or your existing system, so tickets print in the kitchen without anyone retyping them off a tablet.
What you get
- Direct order injection into your POS
- Item and modifier mapping verified end to end
- Availability sync so 86'ing an item updates every channel
1–2 weeks, subject to integration approval
New listings need visibility before the algorithm has any order history to work with. We set launch promotions with margin guardrails, then turn on local search and marketplace ad campaigns.
What you get
- Launch promotions configured with margin limits
- Google Business Profile optimized for local search
- Ad campaigns live with tracked spend and return
3–5 business days
Go-live with real monitoring — order flow, ticket times, and rating watched closely through the first weeks, then settling into a weekly reporting rhythm.
What you get
- Go-live QA across every channel
- Close monitoring through the opening period
- Weekly performance reporting from launch onward
Launch day, then ongoing
Timelines are typical ranges, not commitments. Steps involving marketplace or POS approval depend on each provider's review queue, which sits outside our control — we tell you where you stand at every stage.
Ready for step one?
Bring your current systems, goals, and questions. We will discuss where an operations review could help.